Wrong address or size?
Let them fix it before it ships.
A time window you set. Address, variant, quantity or cancel. From the order status page and a signed link in the confirmation email. You see every change in the log.
Three steps
Set the rules, add the customer block and the email link, then let buyers correct themselves.
Set the window
Choose how many hours after checkout an order can still be edited, and which changes you allow.
Show it to buyers
Add the account block on the order status page, and put the signed link in the confirmation email.
Read the log
Every address, size, quantity or cancel is written down with when it happened and from which surface.
What shoppers see
A quiet page: their order, the time left, and only the edits you turned on. When the window closes, the page says so. No account to create.
Honest limits
- Fulfilled or cancelled orders stay locked when you leave that rule on.
- An order with an excluded product or tag cannot be edited.
- A cheaper change does not send money back by itself; you issue the refund.
- A pricier change leaves a balance on the order; you collect it.
- The app never takes a card number.
What you get
The same rules for the email link and the customer-account block.
Time window
From 1 hour up to the limit of your plan, counted from checkout.
The edits you allow
Address and cancel on Starter. Variant and quantity on Growth and Pro.
Exclusions
Lock products or tags so those orders cannot be changed.
Two customer surfaces
Order status in the customer account, and a signed email link.
Edit log
What changed, on which order, and from email or account.
Six languages
English, Portuguese, Spanish, French, German and Italian.
Pricing
$19
every 30 days · 14-day trial
- Address and cancel
- Window up to 2 hours
- 100 edits per month
$49
every 30 days · 14-day trial
- Address, variant, quantity, cancel
- Window up to 24 hours
- 1,000 edits per month
- Exclusions and an add-on
$99
every 30 days · 14-day trial
- Everything in Growth
- Window up to 72 hours
- Unlimited edits
FAQ
Where do customers edit?
On the order status page in their account, or through the signed link you add to the confirmation email.
Does this charge their card?
No. Address changes do not change the total. A cheaper item leaves a refund for you to issue. A pricier item leaves a balance on the order.
What if the order already shipped?
If you leave “block after fulfillment” on, the page refuses the edit.
Which languages?
The admin and the customer page ship in English, Portuguese, Spanish, French, German and Italian.